Shipping & Orders
Where does Joué ship?
Where does Joué ship?
The simple answer is everywhere!
We ship our eco-friendly pet products across the United States. This includes Hawaii, Puerto Rico, and Alaska (in case you were wondering). The good news is that domestic orders that are over $xxx will receive free standard shipping. We also ship to our international clients, including any location that is accessible by major carrier services. International shipments, however, will not receive free shipping at this point, and import fees may apply. Feel free to get in touch with our team if you have any questions on international shipping.
How much does shipping cost? (For Domestic Orders)
How much does shipping cost? (For Domestic Orders)
Have you heard? Domestic orders that are over $xxx will receive free standard shipping! For orders below $50, we have a flat fee of $6 for standard shipping on domestic orders within the United States. Can’t wait to receive your Joué products? We have a $20 “Must-Have Madness” express delivery feature for domestic orders, which will see you and your fur-baby receiving your Joué products within 2 to 3 working days. Remember to select the express delivery option at checkout to ensure your delivery gets to you in time!
When will I receive my order?
When will I receive my order?
Joué has three shipping options so that you can choose the best option for your needs.
Local Living: 5-10 business days - $6 (Free on orders over $60)
Must-Have Madness: 2-3 business days - $20
Globe Trotter: International orders typically arrive at their destination within 2 to 3 working days. However, your shipment will remain in customs for an amount of time before it is ready for your collection.
Do you ship to PO boxes?
Do you ship to PO boxes?
We deliver to local PO Boxes. Selected Local Living or Must-Have Madness delivery options at checkout and input your PO Box number in the delivery details.
How can I change my shipping address?
How can I change my shipping address?
If you need to change your shipping address, please email help@jouepets.com as soon as possible and we will do our best to help rectify the issue.
Can I change or cancel my order?
Can I change or cancel my order?
If you need to change or cancel your order, we’ll be able to help you if you let us know in time. Please reach out to help@jouepets.com as soon as possible and we will do our best to help!
How can I check the status of my order?
How can I check the status of my order?
Want to follow your order all the way to your door? We make it possible for you to do just that! Once your Joué products have been shipped, you will receive a tracking link in your email inbox. The carrier may take 1 to 2 days to provide tracking information so if you really can’t wait to see where your order is, reach out to us at help@jouepets.comand we’ll give you an update.
What payment methods does Joué accept?
What payment methods does Joué accept?
We accept all major debit and credit cards including AmEx, Discover, Visa and MasterCard. We regret that no traveler’s cheques will be accepted.
Returns & Exchanges
Our Pursuit of Excellence
Our Pursuit of Excellence
We strive to provide our customers with exceptional quality, sustainable pet products that both pet-parents and four-legged friends love. If, for whatever reason, you are not madly in-love with your Joué product, please reach out to our team and we will assist you with a replacement, repair, or return. Our replacement, repair and returns policy is only valid for product purchases from the official Joué website or authorized partners.
Return and Exchange Periods
Return and Exchange Periods
Our return and exchange policy is 30 days from the day you receive your new product that has been ordered off the official Joué website or authorized partners’ platforms.
For international returns or exchanges, please contact us at help@jouepets.com and we will provide you with the information required.
How to Return an Item?
How to Return an Item?
To return a Joué product, you will need to return the product as well as the original contents of the package and original packaging. Please note that Joué does not cover shipping fees for refunds. You may use a trusted carrier to ship your return to us and it is recommended that you provide us with a tracking number to ensure a seamless process. We do not, however, take responsibility for delivery of the package.
Refund Method and Timing
Refund Method and Timing
In most cases, you can expect a refund in the same manner in which you paid for your Joué product. You can expect the refund to be reflecting within two weeks from the date we receive your delivery. It is noted that, from time to time, outside courier services mark packages as ‘Delivered’ without having delivered the product.
With a few exceptions, we will reimburse you for returned items in the same way you paid for them. If you prefer, you can make an exchange for the same item. Allow up to two weeks from delivery confirmation for the refund to post to your original form of payment. Sometimes the courier marks the package as "Delivered" days early. We cannot take responsibility for carriers not delivering the package. We do not take responsibility for delivery of the package, and you will need to follow up with your courier service in this case.
How do I make a return or exchange?
How do I make a return or exchange?
You will be able to return or exchange your Joué product within 30 days of your delivery by following This Link.
Warranty
What is your warranty?
What is your warranty?
We’ve worked hard to create a set of essentials that are durable and lasting, so we offer a 1-year warranty on our products. Wear and tear may happen, especially when pets are involved, but if your items are damaged within a year of purchase, we’ll replace them free of charge. Email us at help@jouepets.com to chat about our warranty. We do not accept returns or exchanges for dirty or pet damaged items. However, if the product you received is incorrect or breaks, we will gladly exchange it for you or provide a refund on a case-by-case basis.
Products
How can I find more information about a product?
How can I find more information about a product?
We make sure that our product pages on Joué’s official website are packed with information, photos, videos, size guides and care instructions. If, however, you still have something on your mind, feel free to reach out to our team of experts at help@jouepets.com and we’ll provide you with the information you need.
How do I clean my Joué products?
How do I clean my Joué products?
We understand that being a pet parent can be messy business. That’s why all Joué’s products are designed to be quick and easy to clean. In most cases, gentle hand wash with soap should get your Joué product looking like new again. Specific care instructions for each one of our products can also be found on our official website.
Where can I buy Joué products?
Where can I buy Joué products?
Excited to start shopping? Joué products are currently only sold on our official website. However, we’ll be partnering with select retailers soon so you can get your hands on Joué products in more exciting places!
Where are your products made?
Where are your products made?
Our products are manufactured in China. Joué is committed to ethical and fair treatment for all, emphasizing the importance of worker safety, fair pay, superior quality, and sustainability.
Brand
Who is Joué?
Who is Joué?
Designed with every lifestyle in mind, Joué is the result of an inspired dream to provide the highest quality pet products that deliver a perfect harmony of sophistication, design, and utilization.
The French word for ‘play’, Joué is dedicated to facilitating hours of delightful play time with your best buddy, without you having to worry about their safety or the wellbeing of our planet, for that matter. With our commitment to sustainability as one of our top priorities, our entire collection is eco-friendly, which means you can invest in your bestie’s wellbeing at the same time as doing your part to ensure that our planet is well taken care of for the next generations.
We’re all about helping you form unbreakable bonds with your pets, providing outstanding quality products that are made from the finest materials and are able to meet the wear and tear of friendly pet play.
Are you launching more products?
Are you launching more products?
Looking forward to brand new products for your best bud? You’re in luck! We’re consistently working on introducing new products to our range! Sign up here to receive updates on new releases and the latest additions to Joué’s product range!